Terms and Conditions
Effective Date: 01-06-2025
Welcome to Bianco Italy! These Terms and Conditions govern your use of our website, products, and services. By accessing or using any part of our offerings, you agree to comply with these terms. If you do not agree, you may not use our services.
1. Definitions
"Bianco Italy" refers to our brand, including our website, retail locations, and events. "You" or "Customer" refers to any individual accessing or using Bianco Italy's services.
2. Scope of Services
Bianco Italy provides premium gelato products, gift editions, catering, and event services. These Terms and Conditions apply to all interactions with Bianco Italy, including online purchases, retail visits, and event bookings.
3. Orders and Payments
3.1 Placing Orders
Orders can be placed via our website, in-store, or through approved third-party platforms. All orders are subject to availability. We reserve the right to cancel or refuse orders at our discretion (e.g., due to fraud, errors, or availability).
3.2 Payment
Payments must be made in AED and are accepted via credit card, debit card, or other payment methods as specified on our website. All payments must be received in full before orders are processed or services are rendered.
4. Event and Catering Services
4.1 Bookings
Event bookings require a non-refundable deposit, with the balance payable before the event date. Changes to bookings must be communicated at least [Insert Timeframe, e.g., 7 days] before the event.
4.2 Cancellations
Cancellations made less than [Insert Timeframe, e.g., 7 days] before the event may incur additional charges. Bianco Italy reserves the right to cancel or reschedule bookings due to unforeseen circumstances (e.g., emergencies or extreme weather).
5. Refund and Return Policy
5.1 Perishable Products
Due to the nature of our products, we do not accept returns on gelato or other perishable items unless there is a verified defect. Claims for defective products must be submitted within [Insert Timeframe, e.g., 24 hours] of receipt.
5.2 Event Services
Deposits are non-refundable unless Bianco Italy cancels the service.
6. Use of Website
6.1 Content Ownership
All content on the Bianco Italy website (text, images, logos, etc.) is owned by Bianco Italy and protected by copyright and trademark laws. You may not copy, distribute, or use our content without explicit permission.
6.2 Prohibited Actions
You agree not to:
- Use the website for illegal purposes.
- Interfere with its functionality or attempt unauthorized access.
- Use any automated tools to scrape or collect data.
7. Liability
Bianco Italy is not liable for damages caused by misuse of our products or services. While we take all reasonable care to ensure the accuracy of our website and services, we do not guarantee uninterrupted or error-free operation.
8. Force Majeure
Bianco Italy is not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, government actions, or strikes.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai.
10. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website, and continued use of our services indicates your acceptance of the revised terms.
11. Contact Information
For questions or concerns about these Terms and Conditions, please contact us:
Legal name:
Bianco Italy Ice Cream LLC
Rose Rayhaan, Floor 7, DIFC, Dubai
PO Box 111877
Info@bianco-italy.com
Tel: +97144569755