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Delivery Policy

At Bianco Italy, we aim to provide a seamless delivery experience while maintaining the quality and luxury you expect from us. Please review our delivery policy for important details regarding your order:

1. Next-Day Delivery:

  • All orders placed before midnight will be delivered the following day.
  • We currently deliver only to locations within Dubai.

2. Delivery Guarantee:

  • If we are unable to deliver your order within the stated time frame, the product will be provided to you free of charge.

3. Delivery Addresses:

  • Ensure that all delivery addresses are clearly written and include necessary details such as apartment or villa numbers, building names, and landmarks if applicable.
  • We cannot be held responsible for failed deliveries due to incomplete, incorrect, or ambiguous addresses.

4. Delivery Time Frame:

  • Deliveries are scheduled between 10:00 AM and 6:00 PM.
  • We will do our best to notify you in advance with a time frame for delivery so you can plan accordingly.

5. Receiving Your Order:

  • Please ensure that someone is available to receive the gelato at the provided address during the delivery time frame.
  • If no one will be home during office hours, kindly specify your preferred delivery time in the notes section when placing your order. While we will do our best to accommodate, this may not always be guaranteed.

6. Quality and Handling:

  • Gelato is a temperature-sensitive product, and it is essential that it is received promptly upon delivery to maintain its quality.
  • In the rare case of any damage or melted gelato due to delivery delays caused by us, we will replace the product free of charge.

7. Order Confirmation:

  • After placing your order, you will receive a confirmation email with the delivery details. If you notice any errors, please contact us immediately to update the information.

8. Special Instructions:

  • If your address is difficult to locate or requires specific instructions, please include these details in the notes section to ensure timely and successful delivery.

9. Contact During Delivery:

  • Our delivery team will attempt to contact you via phone or text if they encounter any issues. Please ensure your contact information is up to date and accurate at the time of placing your order.

10. Missed Deliveries:

  • If no one is available to receive the order at the scheduled time and you have not provided specific instructions, the order will be returned to our facility. In such cases, you will need to contact us to arrange for re-delivery, which may incur additional charges.

We are committed to delivering not just exceptional gelato but also exceptional service. Should you have any questions or require assistance, please contact our customer support team. Thank you for choosing Bianco Italy – where every delivery is a promise of quality and indulgence.